Negative online reviews for McDonald’s restaurants in Altoona, Pa. started piling up Monday after an employee called police, leading to the arrest of a customer in connection with the killing of the UnitedHealthcare CEO.
Negative comments rolled in for at least five different McDonald’s locations listed in Altoona on the Yelp website.
One restaurant that normally received one Yelp review every month or two, received about 100 one-star reviews, the lowest ranking possible, on Monday. Many reviews featured outlandish stories or jokes with political commentary about the killing, which has sparked a nationwide discussion about health insurance companies denying claims.
“This fast food restaurant houses a traitor among its employees,” the first review posted Monday said. “The working class has betrayed humanity.”
Other reviews mentioned finding “rats,” a reference to someone who deserts one’s side or cause.
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“Very large rat behind the counter,” another reviewer said. “Not very nutritional food. I’ve heard the employees get free food for working a shift--hope they have health insurance to cover the future heart attacks. .! oh wait.”
United Healthcare appeared to have made its coverage policies and procedures more stringent during CEO Brian Thompson’s tenure, according to Fortune.
According to personal finance platform ValuePenguin, UnitedHealthcare denies 32% of claims compared with the industry average of 16 percent.
Bullet casings found at the scene of the killing had the words: deny, defend, and depose written on them, echoing a phrase commonly used to describe insurer tactics to avoid paying claims.
Thompson, 50, was killed Dec. 4 outside of a NYC hotel where United Healthcare was planning to hold its annual conference.
In the days after the killing, support has grown in some quarters online for the attention the killing raised about perceptions that insurance companies place shareholder profits and executive suite pay above their customers’ medical needs and lives.
Many online are expressing support for the killer, as if he were some kind of folk hero, while others found the jokes and expressions of support for a premeditated murder despicable. Thompson left behind a wife and two sons.
The motive in the killing remains unknown. Luigi Mangione, 26, a University of Pennsylvania grad who was arrested while eating at the McDonald’s in Altoona, has a court hearing scheduled for 6 p.m. in Blair County on a gun charge. Police say he had a ghost gun, or one made with a 3D printer, on him when they arrested him. It’s unclear if the employee who called eventually will get a $50,000 reward that was being offered by the FBI for information in connection with Thompson’s killing.
“The fries were sad and cold, like that snitches heart,” another review said. “Pretty depressing atmosphere too. Feels likes someone might rat out on you.”
Another reviewer posted:
“Never eating at this McDonald’s again. Imagine going to grab a Big Mac and witnessing Officer Snitchy McSnitch (Employee of the Month) calling the feds on a HERO. Dude was just trying to enjoy his McNuggets after literally uniting Americans, and this cashier speedran dialing 911 faster than he’s ever assembled a McFlurry.”
The bad online reviews for the McDonald’s franchises in Altoona followed a similar reaction against the Upper West Side hostel where officials believe the suspected killer stayed during his time in New York City, according to the New York Times. Some people called the workers there “narcs.” The business has been cooperating with the police.
It is unclear what motivated the killing or whether it was tied to Thompson’s work in the industry.
Mangione’s social media page on X, formerly Twitter, includes a photo of a man’s x-ray showing four large screws inserted into the spine, similar to a spinal fusion surgery to address back pain. An list of books read by Mangione posted on the website Good Reads included five related to back pain.